You come first

顧客為先

Not satisfied with your dish?

You're welcome to send a dish back to the culture kitchen. Nobody should be stuck with anything they don't want to eat or wear. Here's how to send it back.

Denmark

丹麥

Free delivery to a parcel shop on orders over 599 DKK. Under that, it's 39 DKK to a parcel shop, or 49 DKK for home delivery regardless of order size. Delivery takes 1–3 business days.

Choose a Flex Delivery drop-spot at checkout — shed, garage, wherever — and we're no longer responsible for the package once it's scanned as delivered there. Changed your mind? You've got 14 days from delivery to send it back.

Register your order and you'll get a QR code for your return label, no printer required at the parcel shop. A flat 39 DKK is deducted from your refund. Prefer to arrange your own return shipping instead? That works too — you just cover the cost yourself. Either way, packages must go directly to the address below; we can't accept anything routed elsewhere first.

Return address
NoBRAKES ApS
Att. Woodbird Return
Merkurvej 9
7430 Ikast
Denmark

Refunds land within 7 business days of us receiving your return.

Europe

歐洲

Free shipping on orders over €120. Under that, shipping is €7, handled via GLS. Delivery takes 3–4 business days.

If you choose FlexDeliveryService (GLS) at checkout, we're off the hook the moment your package is scanned as delivered to your chosen spot — stairwell, garage, doorstep, whatever you picked. From there, it's on you if it goes missing, gets stolen, or gets damaged. Changed your mind? You've got 14 days from delivery to send it back.

Registering gets you a QR code and the right paperwork — but you'll still need to arrange and pay for the actual return shipping yourself. We don't cover return freight, toll, or customs. Pack the item(s) and a copy of your order confirmation into the box (or any packaging), seal it up, and make sure the old shipping label is covered. No collect-on-delivery, no collection-point addresses.

Return address
NoBRAKES ApS
Att. Woodbird
Merkurvej 9
7430 Ikast
Denmark

Refunds land within 7 business days of us receiving your return.

Wrong item or defect?

瑕疵品

Sometimes things go sideways — wrong size, something broken, or just not right. When that happens, skip the small talk and call or email us directly:

(+45) 96 600 222
nihao@woodbird.eu

Have your order number ready, a quick description, and a photo or two. We'll sort it from there.

We're here for you

我們在這裡

Got more questions?
We're a phone call or email away — not a chatbot.

(+45) 96 600 222
nihao@woodbird.eu